Return & Refund Policy
Last Updated: June 2026
At MR.143 Cashews, we strive to provide our customers with premium-quality cashew products. Please read our Return & Refund Policy carefully before placing an order.
1. Returns
Due to the perishable nature of food products, returns are generally not accepted once an order has been delivered.
However, returns may be considered under the following circumstances:
- The product received is damaged during transit.
- The wrong product was delivered.
- The product is defective or unfit for consumption upon delivery.
2. Reporting an Issue
If you receive a damaged, incorrect, or defective product, please notify us within 24 hours of delivery.
To process your request, please provide:
- Order number
- Clear photographs of the product and packaging
- Description of the issue
Requests submitted after 24 hours of delivery may not be eligible for return or refund.
3. Refund Eligibility
Refunds may be approved in the following cases:
- Product received in damaged condition.
- Incorrect item delivered.
- Order canceled by MR.143 Cashews due to product unavailability.
- Duplicate payment made by the customer.
4. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase.
- Incorrect address provided by the customer.
- Delivery failures due to customer unavailability.
- Minor variations in product appearance, color, or packaging.
- Delays caused by courier services or unforeseen circumstances beyond our control.
5. Refund Process
Once your refund request is reviewed and approved:
- The refund will be processed to the original payment method used during purchase.
- Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
6. Order Cancellation
- Orders may be canceled before dispatch by contacting our customer support team.
- Once an order has been shipped, cancellation requests may not be accepted.
7. Replacement Policy
Where applicable, MR.143 Cashews may offer a replacement product instead of a refund, depending on the nature of the issue and product availability.
8. Quality Assurance
We take utmost care in packaging and delivering our products. Every product undergoes quality checks before dispatch to ensure freshness and customer satisfaction.
9. Limitation of Liability
MR.143 Cashews shall not be liable for indirect, incidental, or consequential damages arising from the use or consumption of our products beyond the value of the purchased item.
10. Contact Us
For return, replacement, or refund requests, please contact our customer support team through our website or official business contact details.
11. Policy Updates
MR.143 Cashews reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.
12. Acceptance of Policy
By placing an order with MR.143 Cashews, you acknowledge and agree to this Return & Refund Policy.